Help

HELP TOPICS:


Registration and Access

Lightbox

Ordering

Technical Help

Downloading

Browser Compatibility

 



REGISTRATION AND ACCESS

Registration: Please complete the registration form to register a username and password to access all the functions of the site.

Expired user account: If your user account has expired please contact Destination NSW Image Library.

Forgotten password: You can reset your password.
 



LIGHTBOX

A lightbox is a simple folder within which you are able to place and store selected items while you are performing searches. Lightboxes may also be called Favorites in some sites.

The function of lightbox can help users gain fast internal approval for selected items from their account manager or clients by sending an email with the thumbnails of selected items and the URL to the lightbox containing these items.

See the Image Library support page below on Lightboxes to:

  • Create a new lightbox
  • Edit an existing lightbox
  • Add and remove items in a lightbox
  • Email a lightbox
  • Accessing an emailed lightbox
  • Printing a lightbox
  • Copying items from a lightbox to a basket

Link: https://support.lookatmedam.com/portal/kb/articles/lightbox 



ORDERING

As you choose the items you are interested in ordering, place each item into your Basket by clicking on the basket icon.

Your Basket will appear at the bottom of the screen and shows all the items you have selected. You can remove an item from your Basket at any time.

When you want to proceed to order, click the Basket icon on the lower left corner of the page and then click Order. The maximum items that can be downloaded in an order is 20.

You will be required to provide project details to place the order. Once approved, the images will be available to download on your Orders page. The Orders page also records any orders that you have made but are yet to be approved.

Select the Order number and follow the prompts to download your Order. If you have ordered several items please allow a few moments for the order to be processed.

See the Image Library support page below on Ordering for more information on how to:

  • Add items to the basket
  • Remove items from the basket
  • Clearing the basket
  • Proceeding with an order
  • Downloading an order

Link: https://support.lookatmedam.com/portal/kb/articles/ordering



TECHNICAL HELP

Cookies are small amounts of information stored on your computer by Internet sites you visit.
You must choose to accept the cookie when prompted, in order to log in to this site.
Please log in to the site again after changing the cookie setting.

How to set up cookies for MS Internet Explorer

 

  1. Go to Tools -> Internet Options -> Privacy -> Advanced
  2. Choose Override automatic cookie handling
  3. Choose Prompt for First-party Cookies
  4. Choose Prompt for Third-party Cookies


This setting will allow you either to accept or reject the cookies.

JavaScript must be switched on to use this site. If JavaScript is not enabled already then please see your system manager.
 



DOWNLOADING

To download your images or videos, tap Orders in the top menu. You will see your Order or, if you have placed more than one Order, a list of your Orders. At the right of each Order there is a Download link. Tap the link to save the Order to your computer

Orders with a total size of less than 500MB can be downloaded as a package or as individual files. Orders over 500MB will show a 'Download Individual' link on the Orders list page.

If you wish to download a packaged Order as individual files instead of a package, select the Order number or the plus symbol at the left and select individual files for download.

To be able to view the downloaded files, you will need an image or video viewing program.

If you are having difficulty downloading, your internet connection may be busy. Please try again from your Orders page. If the problem persists, please check with your network administrator to see if there are download restrictions in place with your network or ISP before contacting the Helpdesk.

 



BROWSER COMPATABILITY

For details of browser and platform compatibility, please see the Support Portal.

If you need assistance using the site after you have logged in please contact the Helpdesk.